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Privacy and cookies
We only collect what we need to test, service and repair your car, and we don’t sell your details to anyone. This page explains what we collect, why, who sees it and what your rights are.
Last updated 12 October 2026
1. Who we are
The business responsible for your personal information (the “data controller”) is Greenwoods of Garsington Ltd, a company registered in England and Wales, number 08684758.
54 Pettiwell, Garsington, Oxford OX44 9DB
Telephone: 01865 361204
WhatsApp: 07825 985626
Online: our contact page
If you have any question about this page or your information, contact us using any of the details above.
2. What we collect and why
| When | What we collect | Why, and our legal basis |
|---|---|---|
| You book an MOT, service or repair (online, by phone, WhatsApp or in person) | Name, phone number, email address, vehicle registration, make and model, appointment date and time, and your address if you ask for collection and delivery. | To make and manage your booking and carry out the work. Legal basis: contract (or steps you ask us to take before a contract). |
| We test, service or repair your vehicle | Vehicle details, mileage, MOT test results, work carried out, photos of any faults, quotes, invoices and payment records. | To do the work, keep a record of it, and take payment. MOT results are recorded with the DVSA as the law requires. Legal basis: contract and legal obligation. |
| We contact you about your booking or your MOT | Your phone number or email address, your vehicle registration and your MOT due date. | To confirm or remind you of an appointment, let you know when your car is ready, send quotes, and send you our free reminder before your next MOT is due. Legal basis: contract and legitimate interests. You can ask us to stop the reminders at any time. |
| You contact us (phone, WhatsApp, contact page) | Your name, contact details and what you tell us. | To reply to you and deal with your enquiry. Legal basis: legitimate interests, or contract if you are a customer. |
| You visit our website | Technical details such as your IP address, browser type and the pages you visit, held in our security and server logs. | To keep the website secure and working. Legal basis: legitimate interests. |
| We run our business | Invoices and payment records, which may include your name and contact details. | To keep accounts and meet tax and company law. Legal basis: legal obligation. |
We don’t ask for more than we need, and we don’t use your information for automated decision-making or profiling.
3. Who we share it with
We only share your information with people who need it to help us serve you, such as:
- Our online booking system (BookInMyCar). When you book online, your booking details are handled by this provider on our behalf.
- DVSA, the government agency that runs the MOT scheme, which receives MOT test records.
- Our website host (Hostinger) and other IT providers who keep our website and systems running.
- Payment and accounting providers, and our accountant, so we can take payment and keep proper accounts.
- Messaging providers, such as WhatsApp and text message services, when we message you or you message us.
- Regulators, the police or the courts, only where the law requires it.
These providers act on our instructions or have their own legal duties. We do not sell your personal information or share it for advertising.
4. Transfers outside the UK
Some of the providers above (for example WhatsApp or Google) may process information outside the UK. Where that happens, we rely on providers that use approved safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement.
5. How long we keep it
- Invoices and accounting records: 6 years, as required for tax and company law.
- Customer and vehicle service records: for as long as you remain a customer, and for a reasonable period afterwards so we can answer questions about work we have done.
- Enquiries that don’t lead to a booking: up to 12 months.
- Website security logs: a short period, then automatically deleted.
When we no longer need information, we delete it or anonymise it.
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that is wrong or out of date;
- ask us to delete your information, where we have no good reason to keep it;
- ask us to restrict how we use it, or object to us using it;
- ask for the information you gave us in a portable format.
To use any of these rights, contact us using the details in section 1. We’ll reply within one month. There is normally no charge.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
7. Cookies
Cookies are small files that a website stores on your device.
- Our website does not use advertising or analytics cookies, and does not track you across other websites.
- Our booking form is provided by BookInMyCar and appears inside our page. It may set cookies or similar technology it needs to make your booking work. See its own privacy notice for details.
- Our map on the home page is provided by Google Maps. Google may set cookies and receives your IP address when the map loads.
- Fonts. Our pages load their fonts from Google Fonts, so your browser makes a request to Google, which receives your IP address.
- Links to other sites. We link to Facebook, Instagram, Google and WhatsApp. Those sites have their own privacy and cookie policies, which apply once you leave our website.
You can block or delete cookies in your browser settings. The booking form may not work properly if you block them.
8. Keeping your information safe
We use sensible measures to protect your information, including secure website hosting, security monitoring, and restricting access to people who need it. No system is perfectly secure, but we take care to protect what you trust us with.
9. Children
Our services are for vehicle owners and drivers. We don’t knowingly collect information from children.
10. Changes to this page
If we change how we use your information, we’ll update this page and the date at the top.